— FAQ —
Frequently Asked Questions

For billers (Merchants)

How does Curlec’s Direct Debit work?


To add a new question go to app settings and press "Manage Questions" button.




Can I collect one-off or infrequent payments using Curlec’s portal?


Yes! To add a picture follow these simple steps:

  1. Enter App Settings
  2. Click the "Manage Questions" button
  3. Click on the question you would like to attach a picture to
  4. When editing your answer, click on the picture icon and then add an image from your library




Do my customers require a debit card or credit card?


Yes! Users can add video from YouTube or Vimeo with ease:

  1. Enter App Settings
  2. Click the "Manage Questions" button
  3. Click on the question you would like to attach a video to
  4. When editing your answer, click on the video icon and then paste the YouTube or Vimeo video URL
  5. That's it! A thumbnail of your video will appear in answer text box




Why is Curlec better than other payment options?


The FAQ title can be adjusted in the settings tab of the App Settings. You can also remove the title by unchecking its checkbox in the settings tab.




Is there a limit on the amount I can collect?





How much will it cost per transaction?





What kind of payments is it good for?





What kind of payments isn’t it suitable for?






Payments

How does the payment process work?





When will I receive the payment?





How can my customers authorise a mandate?





Are the collections automated or would I have to manually request it?





Will I be able to vary the collection amount every month?





What do I do if a Direct Debit collection has been rejected?





Can I set the payments start and end dates?





How do I know if I’ve been paid?






Registration

Can I sign up if I’m not a registered company?





Is it possible to test out the payment system?





Are there any commitments?






Security

How do I prevent fraud?





What do you do with my money before it is paid out?





Is it safe for my customers?






Customer Experience

Will the company’s name appear on my customer’s bank statement?





Am I able to host the payment pages on the company website?





Can customers authorise mandates from their mobile phones?





Is it possible to authorise mandates using international banks?






Others

Does your Direct Debit solution integrate with accounting software?





Is there a dedicated support team?






Find out if Direct Debit works for you!

Schedule a Free Demo now by entering your contact details below. 

 Email: hello@curlec.com   |   Tel: +603 7629 5701   |   Unit 05-01, Tower A, Vertical Business Suite Avenue 3, Bangsar South 59200, KL.

© 2019 by Curlec Sdn. Bhd